Teleflora understands that when you order flowers online you want flowers that look fantastic, are long lasting and are delivered when and where you want. For more information about flowers delivery visits our Frequently Asked Questions
All Teleflora floral orders are hand arranged by our local florists and delivered straight to the recipients home, office, hospital or venue. Our florists will deliver your flowers with care. You can be assured that your order will be of the best quality using the freshest, seasonal flowers. If a florist cannot deliver flowers personally, they will arrange for a local and trusted courier to deliver your order.
Teleflora is one of the largest flower delivery networks in the world. Teleflora prides itself of its coverage of New Zealand and offers flowers delivery to over 90 countries worldwide.
Teleflora Delivery Times and Information
Same Day Delivery - Monday to Friday:
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm. Please note that Hospitals, Nursing Homes and all other Aged Care Facilities are classed as residential. If you intend to send flowers to someone that works at either of these facilities, it will need to be clearly marked that the recipient is a staff member. Deliveries to staff at these locations will be treated as a standard business order and will be delivered by 5pm. Flower deliveries to standard business addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.
Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day.
*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Orders Sunday and Public Holidays:
We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.
For all international orders please click here.
Same Day Delivery Exclusions:
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Teleflora will notify you with alternative delivery options.
While Teleflora offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Teleflora uses a network of local florists around New Zealand to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times).
If the flowers are for a timed event (for example, a funeral or business location), the florists will do their best to assist. However, Teleflora strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.
Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm.
A local service fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.
At Teleflora we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Teleflora cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depot, if this is the case the recipient will be notified.
Some areas Teleflora cannot deliver to include:
- Aria RD1
- Carters Beach
- Great Barrier Island
- Karamea RD3
- Mount Ruapehu
- Murchison RD3
- Opotiki RD3
- Takapau RD
- Te Kuha
We do not guarantee delivery to the following timed events:
- Wedding Receptions
We do not guarantee delivery to the following places:
- Hospitals (especially Intensive Care Units)
- Army, Airforce and Naval Bases
- Secure Buildings
Petals Network is unable to provide you with a photograph of your order prior to it leaving the store. For peace of mind, we suggest considering an option outside of our florist choice range as this enables you to see exactly what will be sent to your chosen recipient, eliminating any uncertainty in the end product. (please also refer to our substitution guidelines) A florist choice design will always be an individually handcrafted bouquet or arrangement. Our florists are experts when it comes to design and colour using only the freshest in- season flowers to create something unique to suit your occasion.
If you haven’t received an order confirmation and are simply wanting to know that your order has been received by Teleflora, please contact our friendly Customer Service Team on 0800 909 090. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation first time around.
Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we don’t have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.
Should you have reason to be concerned that your order hasn’t been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they aren’t in receipt of their gift. Be sure to have them check that it hasn’t been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasn’t phoned you immediately upon receipt. Should the address be correct and you’ve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.